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General Conditions

Arrival and departure time

  • Check-in at the apartment will be between 3:00 PM and 9:00 PM. If you wish to check-in earlier, please let us know and if the apartment is free we will try to accommodate you.
  • Please note that arrivals between 9 PM and 9 AM will incur an extra cost.
  • The check-out time is between 8:30 AM and 11:00 AM.
  • If you wish to leave before 8:30 AM Petit Séjour may charge an extra at our discretion.
  • If you wish to leave later and no guest are arriving on the same day, you may stay in the apartment until 3:00 PM. Departures between 3:00 PM and 9:00 PM will be charged a half day and after 9:00 PM a full day.

Payment

  • To confirm the reservation it is necessary to pay the deposit whose amount depends on the apartment, length of stay, season, etc. The exact amount will be detailed in the email you will receive, based on the costs indicated on the apartment web page.
  • The balance must be paid upon arrival to the apartment. Also upon arrival the security deposit must be paid either in cash or via paypal.

Cancellation and Changes

  • The deposit will not be reimbursed except if exceptions are mentioned in the email detailing the reservation.
  • If you would like to make changes to your reservation of less than three nights (of arrival and departure), and there is availability there will be no charge, except for special events and holidays.
  • If your reservation has been completely prepaid the following amount will be returned depending on amount of notice given:
    • over 2 months: 80%
    • between 1 and 2 months: 50 %
    • less than month: no return.
  • In the case of circumstances out of the guest control the same rules apply.
  • If you cancel with 4 months notice the deposit will refunded completely.

Number of people

  • Only the number of people mentioned in the reservation may stay in the apartment. Children of less than 2 year of age stay free but must be mentioned in the reservation.
  • We would like to inform you that animals are not permitted.

Rules

  • Please be respect to your neighbours.
  • Our apartments are situated in residential areas and we ask our guests to behave accordingly.
  • To improve the quality of life in the apartment we don´t allow smoking. To smoke there are balconies and exterior spaces. Please don´t through the cigarettes butts into the street or patio.
  • No parties allowed. Please refrain from making too much noise in the apartment or the stair way. If the neighbours complain or have to call the police, you will have to leave the apartment with no right to compensation or return of prepaid amount.
  • The quiet times are: Monday to Friday from 10 PM until 9 AM. Saturday and Sunday from 12 AM to 10 AM. The general conditions are considered accepted at the time of reservation.

Cleaning

  • The apartment will be cleaned before your arrival. At your departure we expect the apartment to be reasonable clean. We reserve the right to take the necessary amount out of the deposit to cover excessive additional cleaning cost.
  • For stays longer than 2 weeks a periodical cleaning will be included.
  • Remember that if you wish we can offer for your comfort, a regular cleaning service.

Responsibilities

  • Neither Petit Séjour nor the owners of the apartments are responsible for direct or indirect damages that could happen during your sty in the apartment, including but not limited to personal damages, death, loss due to fire, flooding or any other event.
  • In the case that you have confirmed reservation and Petit Séjour is not able to put you up in the selected apartment, the responsibility of Petit Séjour will be limited to offering an apartment of similar characteristics or complete reimbursement of the amount paid.
  • At Petit Séjour we make an effort to describe the apartment accurately. If any disagreements occurs with respect to the descriptions of the apartment, errors or omissions, the responsibility of Petit Séjour is limited to reimbursing all the quantities paid minus the nights already stayed if you decide not to stay in the apartment.
  • Petit Séjour has the right to change the information such as prices, descriptions and photos published on the website at any moment.

The general conditions are considered accepted at the time of reservation.

If you have any question please contact us.

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